TekPartner

Privacy Policy

Effective date: March 13, 2026

1. Introduction

Lavigne Holdings LLC ("Company," "we," "us," or "our") operates TekPartner ("the Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and being transparent about our data practices.

2. We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing or advertising purposes. Period.

Your data is used exclusively to provide and improve the Service. We will never monetize your personal information or user data by selling it to third parties.

3. Information We Collect

3.1 Information You Provide

  • Account information: Name, email address, and password when you create an account
  • Organization information: Company name and team member details
  • Business data: Contacts, leads, opportunities, projects, tasks, and other content you create within the Service
  • Communications: Messages you send through the Service, including support requests and bug reports
  • Payment information: Billing details processed securely through Stripe (we do not store credit card numbers)

3.2 Information Collected Automatically

  • Usage data: Pages visited, features used, and interactions with the Service
  • Device information: Browser type, operating system, and device identifiers
  • Log data: IP address, access times, and referring URLs
  • Cookies: Essential cookies for authentication and session management (see Section 8)

4. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Operate and maintain your account, process transactions, and deliver the features you use
  • Improve the Service: Understand how users interact with the platform to enhance functionality and user experience
  • Communicate with you: Send service-related notices, security alerts, and support messages
  • Ensure security: Detect and prevent fraud, abuse, and security threats
  • Comply with legal obligations: Respond to lawful requests and prevent harm

We do not use your data for targeted advertising, profiling for third parties, or any purpose unrelated to providing and improving the Service.

5. Data Sharing

We only share your information in the following limited circumstances:

  • Service providers: Trusted third-party vendors who assist in operating the Service (e.g., Stripe for payment processing, cloud hosting providers for infrastructure). These providers are contractually bound to protect your data and use it only for the services they provide to us.
  • Legal requirements: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of our company, users, or the public.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you of any such change.
  • With your consent: When you explicitly authorize sharing with a specific third party.

6. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account:

  • Your personal data and business content will be deleted within 30 days
  • Backups containing your data will be purged within 90 days
  • Anonymized, aggregated data that cannot identify you may be retained for analytics

We may retain certain data longer if required by law or to resolve disputes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Export: Request your data in a portable, machine-readable format
  • Restriction: Request that we limit processing of your data in certain circumstances
  • Objection: Object to processing of your personal data for specific purposes

To exercise any of these rights, please contact us through our Support page. We will respond to your request within 30 days.

8. Cookies and Tracking

We use only essential cookies required for the Service to function:

  • Authentication cookies: To keep you signed in to your account
  • Session cookies: To maintain your session state as you navigate the Service
  • Preference cookies: To remember your display settings (e.g., theme, font size)

We do not use advertising cookies, tracking pixels, or third-party analytics services that profile users across websites. We do not participate in cross-site tracking.

9. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Multi-tenant data isolation with row-level security at the database level
  • Secure password hashing and optional two-factor authentication
  • Regular security reviews and updates
  • Access controls limiting employee access to user data

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed to individuals under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information promptly.

11. International Data Transfers

Your data may be processed and stored on servers located in the United States. If you are accessing the Service from outside the United States, your data will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer. We take appropriate measures to ensure your data receives an adequate level of protection regardless of where it is processed.

12. GDPR Compliance (EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data is:

  • Contract performance: Processing necessary to provide the Service you subscribed to
  • Legitimate interests: Improving the Service, ensuring security, and communicating with you
  • Consent: Where you have given specific consent to processing
  • Legal obligation: Where processing is required by law

You may contact us to exercise your GDPR rights, including the right to lodge a complaint with a supervisory authority.

13. CCPA Compliance (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect and how it is used
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information — we do not sell your personal information
  • The right to non-discrimination for exercising your CCPA rights

14. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable laws. Notification will be provided via email and, where appropriate, through the Service. We will also notify relevant regulatory authorities as required.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, please contact us through our Support page.