Terms of Service
Effective date: March 13, 2026
1. Acceptance of Terms
By accessing or using TekPartner ("the Service"), operated by Lavigne Holdings LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.
2. Description of Service
TekPartner is a cloud-based, multi-tenant software-as-a-service (SaaS) platform that provides agency management capabilities including customer relationship management (CRM), project management, AI-assisted workflows, and business automation tools. The Service is provided on an "as available" basis and may be updated, modified, or discontinued at our discretion.
3. Accounts and Registration
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
- Provide truthful and current registration information
- Maintain the security of your password and account
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activity that occurs under your account
We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party rights
- Upload or transmit viruses, malware, or other harmful code
- Attempt to gain unauthorized access to the Service or its systems
- Interfere with or disrupt the integrity or performance of the Service
- Scrape, data-mine, or use automated tools to access the Service except through our published APIs
- Use the Service for any purpose that is fraudulent, deceptive, or harmful
- Resell, sublicense, or redistribute the Service without prior written consent
- Impersonate any person or entity, or misrepresent your affiliation
5. Data Ownership and Your Content
You retain full ownership of your data.All content, data, and materials you submit to the Service ("Your Content") remain your property. We do not claim ownership over Your Content.
By using the Service, you grant us a limited, non-exclusive license to host, store, process, and display Your Content solely for the purpose of providing and improving the Service. This license terminates when you delete Your Content or close your account.
You are responsible for ensuring you have the right to upload and use any content you submit to the Service.
6. Intellectual Property
The Service, including its design, features, code, documentation, logos, and trademarks, is owned by and proprietary to Lavigne Holdings LLC. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding without prior written consent.
We respect intellectual property rights and expect users to do the same. If you believe content on the Service infringes your rights, please contact us at the address provided in the Support section.
7. Service Availability and Maintenance
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or factors beyond our control.
We will make reasonable efforts to provide advance notice of planned maintenance that may affect Service availability. We are not liable for any loss or damage resulting from Service downtime.
8. Subscription, Billing, and Payment
Certain features of the Service require a paid subscription. By subscribing, you agree to pay all fees associated with your selected plan. Subscription fees are billed in advance on a recurring basis (monthly or annually) and are non-refundable except as required by law.
We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing. Failure to pay may result in suspension or termination of your account.
9. Third-Party Services
The Service may integrate with or link to third-party services (e.g., payment processors, email providers, hosting services). We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is subject to their respective terms and policies. We do not endorse or assume liability for any third-party services.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, secure, or that any defects will be corrected. You use the Service at your own risk.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LAVIGNE HOLDINGS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
Our total aggregate liability for all claims related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Lavigne Holdings LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any third-party rights.
13. Account Termination
You may terminate your account at any time by contacting us or using the account settings in the Service. We may suspend or terminate your account at any time for any reason, including violation of these Terms, with or without notice.
Upon termination, your right to access the Service ceases immediately. We may retain Your Content for a reasonable period to allow you to export your data, after which it will be deleted in accordance with our Privacy Policy.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in New York, New York.
15. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.
16. Severability
If any provision of these Terms is held to be unenforceable or invalid, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
17. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Lavigne Holdings LLC regarding the Service, and supersede any prior agreements or understandings.
18. Contact
If you have questions about these Terms, please contact us through our Support page.